SHIPPING POLICY

Shipping Cost 

Australia

Postage costs $10 per order in Australia

Order as many items as you want. it is only $10 per order.

New Zealand

Due to Covid-19 we will not be sending books to New Zealand until further notice. 

Delivery Expectations

The Books from home Shipping Notification email is your confirmation that your parcel has been dispatched from the Books from home Distribution Centre. It also contains your Tracking Number.

Make sure you leave your email address to get updates about your parcel.

 

Average Delivery Times - Australia

·       2 to 7 business days to Adelaide

·       2 to 7 business days to Albury

·       2 to 7 business days  to Bendigo

·       3 to 7 business days to Brisbane

·       4 to 9 business days to Bundaberg

·       4 to 9 business days to Cairns

·       2 to 7 business days to Canberra

·       2 to 7 business days to Central Coast

·       4 to 7 business days to Coffs Harbour

·       4 to 7 business days to Darwin

·       2 to 7 business days  to Bendigo

·       4 to 7 business days to Gold Coast

·       4 to 7 business days to Hobart

·       4 to 7 business days to Launceston

·       4 to 7 business days to Mackay

·       4 to 9 business days to Maryborough

·       2 to 7 business days to Melbourne

·       2 to 7 business days to Newcastle

·       4 to 7 business days to Northern Rivers

·       4 to 12 business days to Perth

·       4 to 7 business days to Port Macquarie

·       4 to 7 business days to Rockhampton

·       4 to 7 business days to Sunshine Coast

·       2 to 7 business days to Sydney

·       2 to 5 business days to Toowoomba

·       4 to 7 business days to Townsville

·       2 to 7 business days to Wollongong

RETURN POLICY

If you are not satisfied with your order in any way, get in touch. We have an excellent customer service record and we will do our best to ensure you are pleased with your purchase

 

Lost Packages

If you have tracked and checked for your parcel and believe it to be lost, you will need to contact Books from home within fifteen days of dispatch in order for a store credit or refund (if applicable) to be issued.

If the package has the correct delivery information and has been deemed 'lost' after an investigation with our delivery partners, Books from home will issue a store credit.

 

If Books from home is unable to source a replacement copy due to the title no longer being available for whatever reason, a refund will be processed for the unavailable title and postage if applicable. You must contact Books from Home within six (6) weeks of dispatch, if your package has not arrived otherwise no store credit or refund (if applicable) will be available.

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